Today, in the High Technology Industry Product Support is becoming a key differentiator in business decisions for semiconductor vendors. And on the other hand, customers' decision to choose a particular solution or chip is based on the depth of technical support available to them from the chip vendor.

One out of three customers knocking on a Chip Company's door expects a hardware or software customization. It is practically not feasible to scale up in-house talent to meet the varying demands of customers.

Problems in scaling support in house:

1. Increased idle time of engineers due to varying customer requirements
2. multiple departments and heads
3. Un justifiable tool costs (SI, Power Analysis)
4. Can not scale to all needs of customers (BOM analysis, Certifications, 3rd Party HW / SW integration)

Keeping this in mind, Aizyc provides Technical Support Services to help Chip Companies focus on their core business and leave the support activity to us.

Technical Support (Existing/Prospective Customers)

Aizyc has acquired exhaustive experience in providing high end engineering support services to technology companies providing level 1, 2 and 3 support services. Having a professional and competent Technical Support team at Aizyc helps in reduced time‐to‐market of the product, faster sales and quicker turnaround times for hardware/software customization.

Aizyc is involved in setting up and sustaining a competent support team for niche products/solutions. All this is achieved through:

• 1. Robust processes followed to maintain the quality of resolutions provided.
• 2. Responsiveness to provide specific fixes to problems in a time bound manner.
• 3. A well structured training plan to train resources and decimate the knowledge acquired over the period of time.
• 4. Scalability in terms of location as well as number.